For us a reliable support starts with a proper instruction manual for each system.
To each system we deliver a complete user’s manual including information about safety, system installation, machine setup, technical drawings of testing structure, hydraulic and electric drawings with part legend, soft and hardware manuals, maintenance information a.s.o. Due to we give the fully information to our clients and in connection with our experienced telephone support more than 90% of all shut downs can be solved by telephone.

Our Field Service Engineers are available to install and commission your system upon delivery. All new w+b products carry a factory warranty. All our Field Service Engineers are factory trained to complete the installation in a timely manner, to ensure the system operates to specification and to commission the system.

It is essential that our clients can use the full potential of our testing systems. This requires that the system works properly and that system operators are thoroughly trained in its operation.

The instruction provided by our engineers at the time of commissioning, enables your personnel to operate a system competently. Continued training ensures that new staff are brought up to speed on installed systems, that existing operators retain their skills and that occasional users retain the skills necessary to operate the system. We offer a wide array of regularly scheduled system training courses at our facilities or at your site.

To make sure your investment lasts as long as possible even if your requirements change, our soft- and hardware engineers or local representatives will provide you advice on how you can benefit from our steady developing in soft and hardware.

This will guarantee you that your system maintains peak performance. Through planned service visits for preventative maintenance and calibration any potential system problems are identified and resolved thereby avoiding unnecessary machine downtime

We can provide test methods, report templates or graphic presentations precisely to your specification, developed within w+b standard software packages.

Our application experts have many years experience in materials testing applications and will work with your representative to meet your requirements.