At Beyond Limits, we believe the role of AI is to complement, not replace, people by delivering actionable intelligence to human experts. Like many technology optimists, we believe AI could create a world where human abilities are amplified as machines help mankind process, analyse, and evaluate the abundance of data that creates today’s world, allowing humans to spend more time engaged in high-level thinking, creativity, and decision-making.

One serious problem is that of expectation of what AI can really do. At the end of the day, an AI system is educated and trained to solve a particular problem and that is pretty much its entire universe. These systems are not humans, who can freely interact with their environment. They are machines, not people. The question is no longer whether AI will fundamentally change the workplace. It’s happening. The true question is how companies can successfully use AI in ways that enables, not replaces, the human workforce, helping to make humans faster, more efficient and more productive.

AJ Abdallat, CEO, Beyond Limits

In order to break through, new medical technologies must fit into a more patient-centered model of healthcare. They must empower patients – at its best, technology can do that. But in order to have positive patient experiences, they must also feel safe and supported, and that’s what human caregivers will always do best.

New technologies will provide more agency to patients and free up the bandwidth of clinicians and practitioners, so they can provide more personal, meaningful care.

Emerson Dameron, content marketing manager, Neoteryx

At Enola Labs Software we do not believe technology will ever fully replace humans in healthcare. However, technology will absolutely be utilised to take care of patients with lesser healthcare needs and allow human doctors to spend more time with patients that need the attention. For example, we have seen health tech devices that can "check in" with patients, increasing medication compliance and compliance to post op care plans. This not only gives doctors more time with patients in need of direct care, but also increases outcomes for patients.

Alexandra Bohigian, marketing coordinator, Enola Labs Software

Technology can do a lot in assisting with medical care. However, I believe there is something to be said for individual human contact and attention. To completely replace healthcare professionals with machines would be detrimental, in my opinion. Patients would lose the emotional benefit of care and concern from another human being. Also, there are limitations in what a machine can do. Although technology is wonderful and can do so much, it is not the same as a human being.

Sister Christina M. Neumann, St. Anne's Guest Home

It seems highly likely that the amount of automation in health services is set to increase overall. Healthcare is under considerable pressure to deliver more and better care at a lower cost, and greater automation provides a path to addressing these issues. However, it is unlikely that this automation will supplant significant numbers of skilled professionals, who are, after all, in short supply. Instead, it will allow organisations to make better use of available resources by reducing repetitive labour and freeing up highly-skilled staff for more valuable tasks.

An example of how automation can free up staff is patient care devices such as connected pill boxes. An IoT Connected pillbox knows when it has been opened, helping to identify whether or not the patient has taken their medication. If the box has not been opened, automated reminders can be sent via phone or text – if there is still no response then it can be escalated, so that patients are only called by a clinician or visited at home when an issue arises. As well as reducing noncompliance – a problem that costs the NHS over £500m a year – and helping to identify vulnerable individuals, this kind of monitoring frees up clinical staff to devote more time to frontline care.

Ashish Koul, pre sident, Acqueon

Population aging and increasing demand is putting an ever-increasing pressure on most countries' healthcare systems by demanding more and more of the medical staff. From that perspective, the recent arrival of automation brings about some very interesting features: In diagnostics, it is the promise of screening a larger number of patients earlier on. In surgery, it is the promise of simplifying complex operations, and enlarging the patient pool. In pharmaceuticals, it is the promise of designing more efficient treatments. In other words, it is the promise of increasing the efficiency and productivity of healthcare overall.

There is no doubt that jobs will be significantly impacted: GPs will become consultants, nurses will become data analysts and surgeons will become pilots. Yet, healthcare is not just a matter of data. The human factor is, and will always remain, capital. Clinical data shows, for example, that patient experience is strongly correlated to clinical outcome and can lead to complication improvements by up to 50%. Medical decisions are not just rational. I believe automation is a huge opportunity that will definitely disrupt healthcare as we know it. But, in my opinion, we will always need a medical staff to pilot the treatments and interface with the patients.

Silvere Lucquin, CEO, Aditlys 

Before I get into business process automation, it is crucial to understand that successful organisations know they need real people behind their technologies. This is especially true in the healthcare industry where the human touch cannot be substituted. That being said, an increase in automation tools allows healthcare professionals to be more efficient as well as tackle more complex jobs.

There are people in the tech department of every major medical company whose sole responsibility is to report any changes in system application performance. While the task is necessary, it causes these people to spend the majority of their day staring at a computer screen. These types of tasks can be fully automated, saving companies millions of dollars. Rather than replacing their employees altogether, the most successful companies invest these savings into employee career development so their employees gain skills that will increase their impact in the medical field.

Dylan Max, head of growth, Foglogic

Andrew Ng, a renowned computer scientist and former CSO at Baidu, once told me that tasks a typical person can do with no more than one second of thought may be automated with artificial intelligence now or in the near future. This suggests that in hearing healthcare, some tasks may be ripe for automation.

In fact there have already been attempts to automate routine audiometry. In the case of air-conduction hearing aids, we have already transitioned from manual program changes to adaptive signal processing that detects and automatically adapts to the dynamic listening environment. Advances like these have not replaced human professionals, however. In fact some of them have helped hearing healthcare professionals be even more successful.

Counseling is one crucial aspect of hearing healthcare that seems beyond the near-term reach of automation. While virtual personal assistants may leverage language models and acoustic models to function in simple use-cases, and emotion detection may mature to reliably recognise extremes, the empathetic counseling provided by hearing healthcare professionals ensures their job security. Complex decision-making based on subtle cues among a highly variable spectrum of patients will keep hearing healthcare professionals in business for years to come.

Dr Aaron Jones, director in-clinic success, Unitron